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Have you ever noticed how GOOD it feels to be really listened to? It’s impactful, particularly when the listening goes beyond just the words you’re speaking. That kind of artful listening conveys respect and value to the speaker, and promotes positive relationships of all kinds. And, like any art, it takes practice. According to widely […]
Joanna and Cyndi are sitting at a coffee shop. Joanna has just gone through a divorce and is telling her friend all about it. To a casual observer, it looks as if Cyndi is listening. But take a look at the thoughts running through Cyndi’s head: Really, people get divorced all the time; it’s time […]
Pay, praise and promotions may have some effect on motivation levels in the workplace. But these three Ps pale in comparison to more personal factors, such as the Top 5 of the oft-cited research by Rewick and Lawler: job challenge, accomplishing something worthwhile, learning new things, developing skills and abilities, and autonomy. Take this […]
Do you remember the childhood story of “Goldilocks and the Three Bears”? In case it’s a bit fuzzy or you missed it, Goldilocks was this curious girl who wandered into the home of three bears looking for food, a comfy place to sit, and a cozy bed to sleep in. The gist of the […]
“The arrival of a good clown into a village does more for its health than 20 asses laden with drugs,” observed Thomas Sydenham, a 17th century British physician, who may have been the first doctor to recommend laughter as the best medicine. Dental practice owners and managers today are increasingly acknowledging that laughter is good […]
The fallout from conversations gone wrong is not pretty: trust and intimacy suffer, while resentment and misunderstanding build. But it is possible to improve the way we handle our most difficult personal conversations. Our relationships need to nourish us, not deplete us. Consider the following: 1. Set […]
Left unchecked, anger can damage relationships, careers, even lives. Here are 10 simple ways to cool your anger before it gets out of control: Take several deep breaths. Breathe in calmness and then release anger as you breathe out. Do something physical. Take a walk, go to the gym or walk some stairs. […]
I don’t know about you but January always makes me feel a little BLUE! 😩 The holidays are over and the weather in most places is rainy, snowy, cold, cloudy or just GREY! Your team and patients are feeling the same way… […]
This is one of the most favorite times of the year! A time to be with family and friends,enjoying all the holiday decorations, and maybe even enjoying a blanket of snow! For many of us, it is a time to look at our practices and plan for the changes we want to make in 2023. We […]
Are You Asking the Right Questions? Pediatric dentists have lots of education and training, but interviewing candidates for your dental team is often only learned through experience. Even if your practice runs smoothly, you might be missing important information during job interviews if you’re not asking the right questions. You’re not alone; many dentists struggle […]