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The fallout from conversations gone wrong is not pretty: trust and intimacy suffer, while resentment and misunderstanding build. But it is possible to improve the way we handle our most difficult personal conversations. Our relationships need to nourish us, not deplete us. Consider the following: 1. Set […]
Pushy vs. Assertive. How Do You Tell the Difference? When you think of “pushy,” two unfortunate stereotypes likely come to mind: the salesman who obnoxiously pressures you to buy, and the aggressive woman who elbows out all other concerns until she gets what she wants. Although those are stereotypes, “pushy” does exist. We […]
Yay – the Holiday season has officially begun! 👏 I know this is the time of year that we all look forward to and it can also be very stressful! So much to do… planning dinner, invite friend and family, and so much more. While we are seeing Christmas decorations everywhere – this is really our […]
It’s the season for barbecues, picnics and ballpark hotdogs. With these wonderful times spent with family and friends can come indigestion and heartburn – which may be diagnosed as GERD. Experiencing these symptoms sporadically is not usually a problem but when it becomes chronic many complications can occur.😞 I know we also see evidence of […]
When was the last time you looked at your PATIENT EXPERIENCE while they are in your office? Look at it through the eyes 👀 of your patients as well as their families… who are watching and having a different customer experience. Is it a “WOW” experience or… is it just OK? Is your practice generating lots of FANS? How many […]
You provide your best efforts to treat the young patients under your care. Pediatric dentistry is of vital importance, and as their dentist, these children are your responsibility. However, the dental assistants and other team members who keep your practice thriving are also your responsibility, and they look to you as a leader and mentor. […]
Your pediatric dental practice wouldn’t exist if not for the patients and parents that trust you with their care and that of their children. Day to day, it’s easy to lose sight of this as you work on case after case, getting lost in the routine of it all. So how do you show your […]