Listening Practices: Tips and Traps

Have you ever noticed how GOOD it feels to be really listened to? It’s impactful, particularly when the listening goes beyond just the words you’re speaking. That kind of artful listening conveys respect and value to the speaker, and promotes positive relationships of all kinds. And, like any art, it takes practice. According to widely […]

The Rewards of Really Listening

Joanna and Cyndi are sitting at a coffee shop. Joanna has just gone through a divorce and is telling her friend all about it. To a casual observer, it looks as if Cyndi is listening. But take a look at the thoughts running through Cyndi’s head: Really, people get divorced all the time; it’s time […]

WAIT – Why Am I Talking?

In a world filled with constant conversation, embracing the idea of waiting before we speak can be a game-changer. I recently read a piece on the importance of “waiting to speak”,and as the holidays approach with gatherings of family, friends, and colleagues, I thought this concept was worth sharing. This approach is especially valuable not […]

A Good Laugh Is Good for Business

“The arrival of a good clown into a village does more for its health than 20 asses laden with drugs,” observed Thomas Sydenham, a 17th century British physician, who may have been the first doctor to recommend laughter as the best medicine. Dental practice owners and managers today are increasingly acknowledging that laughter is good […]

Mastering Boring Conversations: The SLANT Approach

The holiday season often brings us together with family and friends, creating moments for lively conversations. However, not every discussion is a captivating one. Whether you find yourself stuck in a seemingly dull dialogue or need an exit strategy, mastering the art of conversation is a valuable skill. In this blog post, we’ll explore the […]

Seven Steps to Spring Cleaning Your Website

Website Annual Maintenance Tasks  by Christina Hills   By taking the time to update, optimize, and edit your website, you’ll attract more visitors, improve user experience, and boost your search engine rankings. Remember, visitors don’t spend a long time on your website. If there’s a broken link, missing image, slow speed, or any other issue, they’re […]

Some Fun Ways to Increase Retention of your Team and Your Patients

I don’t know about you but January always makes me feel a little BLUE! 😩 The holidays are over and the weather in most places is rainy, snowy, cold, cloudy or just GREY!                                      Your team and patients are feeling the same way…  […]

THE YEAR OF CHECKLISTS: STREAMLINING YOUR PROCESSES IN 2023

After a fun, busy, and eventful holiday season, the new year has arrived, and we are ready to take on a new beginning and a fresh slate. I hope each of you enjoyed your time off of work (or school) and have embraced the holiday season with family, friends, and loved ones. It truly is […]

How to Thank Everyone Associated with Your Practice

Yay – the Holiday season has officially begun!  👏 I know this is the time of year that we all look forward to and it can also be very stressful! So much to do… planning dinner, invite friend and family, and so much more. While we are seeing Christmas decorations everywhere – this is really our […]

What is that Funky Smell?

The health and safety of everyone in your office is nothing to take lightly. But that goes for your team just as much as it goes for your patients! I can’t stress enough the importance of adhering to all CDC and government regulations that have been required for dental offices to remain open, but I also can’t […]