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How a simple lost tooth can become a powerful practice-building moment Every once in a while, a patient says something that stays with you. Recently, a little one in my practice told me with absolute delight that the Tooth Fairy had left $35 under their pillow. I raised an eyebrow at the dad, who laughed […]
Picture this: It’s Monday morning. You walk into the office and everything is already humming. The ops are set up, your staff is on time, the schedule is full (and booked out for months!), and there’s even a waiting list. The team is reviewing today’s patients, making sure they understand the needs of each child […]
We all get angry. But when stress runs high—like during the busy summer months in a pediatric dental office—those emotions can bubble over more quickly than we’d like. This quick quiz isn’t about judgment; it’s a tool to help you check in with yourself, recognize signs of rising frustration, and take small steps toward healthier […]
As a pediatric dentist, I know firsthand how busy our days can be. Between treating patients, communicating with parents, managing emergencies, and overseeing the team, the idea of onboarding a new hire often falls into the “just shadow someone and figure it out” category. But here’s the truth: sink-or-swim onboarding is costing your practice time, […]
Almost everyone pursues perfection — doing the best job you can, setting goals and working hard to reach them, maintaining high standards. But perfectionism isn’t about any of this. Perfectionism is a long, maddening drive down a never-ending road for flawlessness; it provides no rest stops for mistakes, personal limitations or the changing of minds. […]
Have you ever noticed how GOOD it feels to be really listened to? It’s impactful, particularly when the listening goes beyond just the words you’re speaking. That kind of artful listening conveys respect and value to the speaker, and promotes positive relationships of all kinds. And, like any art, it takes practice. According to widely […]
Joanna and Cyndi are sitting at a coffee shop. Joanna has just gone through a divorce and is telling her friend all about it. To a casual observer, it looks as if Cyndi is listening. But take a look at the thoughts running through Cyndi’s head: Really, people get divorced all the time; it’s time […]
In a world filled with constant conversation, embracing the idea of waiting before we speak can be a game-changer. I recently read a piece on the importance of “waiting to speak”,and as the holidays approach with gatherings of family, friends, and colleagues, I thought this concept was worth sharing. This approach is especially valuable not […]
“The arrival of a good clown into a village does more for its health than 20 asses laden with drugs,” observed Thomas Sydenham, a 17th century British physician, who may have been the first doctor to recommend laughter as the best medicine. Dental practice owners and managers today are increasingly acknowledging that laughter is good […]
The holiday season often brings us together with family and friends, creating moments for lively conversations. However, not every discussion is a captivating one. Whether you find yourself stuck in a seemingly dull dialogue or need an exit strategy, mastering the art of conversation is a valuable skill. In this blog post, we’ll explore the […]