How Well Do You Communicate?

  Nearly every contact we make involves communications skills. Speaking and listening, our attitude, speech patterns, the words we use, the tone of our voice, our body language and sometimes even the silences all play a part in how successful our communications are. To find out how well you communicate, answer each statement true or […]

Top 10 Ways to Handle Difficult Conversations

  The fallout from conversations gone wrong is not pretty: trust and intimacy suffer, while resentment and misunderstanding build. But it is possible to improve the way we handle our most difficult personal conversations. Our relationships need to nourish us, not deplete us. Consider the following:                 1. Set […]

One-Liners to Avoid in an Argument

They slice and dice, cutting wounds not easily healed by pacifying words. They inflame like a lit match near gasoline. They suck the life out of all that they touch. They’re the zingers we fling at each other during arguments, the cruel and aggressive wisecracks or retorts that escalate a fight like nothing else. And […]

Top 10 Ways to Cool Your Anger

  Left unchecked, anger can damage relationships, careers, even lives. Here are 10 simple ways to cool your anger before it gets out of control:   Take several deep breaths. Breathe in calmness and then release anger as you breathe out. Do something physical. Take a walk, go to the gym or walk some stairs. […]

Seven Steps to Spring Cleaning Your Website

Website Annual Maintenance Tasks  by Christina Hills   By taking the time to update, optimize, and edit your website, you’ll attract more visitors, improve user experience, and boost your search engine rankings. Remember, visitors don’t spend a long time on your website. If there’s a broken link, missing image, slow speed, or any other issue, they’re […]

Getting the Lead Out!

This may blow your mind…or at least get you thinking differently!  I recently attended a College of Diplomates of the ABPD webinar given by our esteemed colleague Dr. Juan F. Yepes entitled “Yes, believe me, it is time to abandon the lead!!! He presented some very compelling information on why we need to get rid of the […]

How (Well) Do You Handle Conflict?

How You Handle Conflict Quiz It’s a fact of life in our world today: Conflict, like taxes, is inevitable. This isn’t all bad. Naturally people are going to have differing points of view. Sometimes conflict and the resolution that comes from it, can result in a closer bond between two people or more complete understanding […]

Conflicts with Team Members – Are you PUSHY or ASSERTIVE?

Pushy vs. Assertive. How Do You Tell the Difference?   When you think of “pushy,” two unfortunate stereotypes likely come to mind: the salesman who obnoxiously pressures you to buy, and the aggressive woman who elbows out all other concerns until she gets what she wants.   Although those are stereotypes, “pushy” does exist. We […]

Some Fun Ways to Increase Retention of your Team and Your Patients

I don’t know about you but January always makes me feel a little BLUE! 😩 The holidays are over and the weather in most places is rainy, snowy, cold, cloudy or just GREY!                                      Your team and patients are feeling the same way…  […]


After a fun, busy, and eventful holiday season, the new year has arrived, and we are ready to take on a new beginning and a fresh slate. I hope each of you enjoyed your time off of work (or school) and have embraced the holiday season with family, friends, and loved ones. It truly is […]