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How one simple leadership exercise can uncover opportunities to improve consistency, efficiency, and the patient experience. Most pediatric dentists believe their team communicates consistently with patients and parents. But do they? When was the last time you asked each member of your team how they actually explain a procedure, answer a parent’s question, or complete […]
You don’t have a front desk problem. You have a morning preparation problem. And it shows up every single day. Phones ringing before anyone is ready Patients arriving before charts are prepped Financial conversations happening on the fly Your team reacting… instead of leading You can feel it within the first 10 minutes. The tone […]
“There’s no ‘I’ in ‘team.’ There is a me, though, if you jumble it up.” — Dr. Greg House Let’s be honest for a minute… Most of us didn’t go into dentistry because we wanted to manage people. We went into dentistry because we love what we do. And yet… here we are. Running a practice.Leading […]
Do you remember the childhood story of “Goldilocks and the Three Bears”? In case it’s a bit fuzzy or you missed it, Goldilocks was this curious girl who wandered into the home of three bears looking for food, a comfy place to sit, and a cozy bed to sleep in. The gist of the […]
“The arrival of a good clown into a village does more for its health than 20 asses laden with drugs,” observed Thomas Sydenham, a 17th century British physician, who may have been the first doctor to recommend laughter as the best medicine. Dental practice owners and managers today are increasingly acknowledging that laughter is good […]
Nearly every contact we make involves communications skills. Speaking and listening, our attitude, speech patterns, the words we use, the tone of our voice, our body language and sometimes even the silences all play a part in how successful our communications are. To find out how well you communicate, answer each statement true or […]
I don’t know about you but January always makes me feel a little BLUE! 😩 The holidays are over and the weather in most places is rainy, snowy, cold, cloudy or just GREY! Your team and patients are feeling the same way… […]
Yay – the Holiday season has officially begun! 👏 I know this is the time of year that we all look forward to and it can also be very stressful! So much to do… planning dinner, invite friend and family, and so much more. While we are seeing Christmas decorations everywhere – this is really our […]
This is one of the most favorite times of the year! A time to be with family and friends,enjoying all the holiday decorations, and maybe even enjoying a blanket of snow! For many of us, it is a time to look at our practices and plan for the changes we want to make in 2023. We […]
When was the last time you looked at your PATIENT EXPERIENCE while they are in your office? Look at it through the eyes 👀 of your patients as well as their families… who are watching and having a different customer experience. Is it a “WOW” experience or… is it just OK? Is your practice generating lots of FANS? How many […]