Nearly every contact we make involves communications skills. Speaking and listening, our attitude, speech patterns, the words we use, the tone of our voice, our body language and sometimes even the silences all play a part in how successful our communications are. To find out how well you communicate, answer each statement true or […]
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Some Fun Ways to Increase Retention of your Team and Your Patients
I don’t know about you but January always makes me feel a little BLUE! 😩 The holidays are over and the weather in most places is rainy, snowy, cold, cloudy or just GREY! Your team and patients are feeling the same way… […]
How to Thank Everyone Associated with Your Practice
Yay – the Holiday season has officially begun! 👏 I know this is the time of year that we all look forward to and it can also be very stressful! So much to do… planning dinner, invite friend and family, and so much more. While we are seeing Christmas decorations everywhere – this is really our […]
The Top Ten Ways to Use PDTA Materials to Strengthen, Stabilize and Build your Cohesive Team
This is one of the most favorite times of the year! A time to be with family and friends,enjoying all the holiday decorations, and maybe even enjoying a blanket of snow! For many of us, it is a time to look at our practices and plan for the changes we want to make in 2023. We […]
“WOW” Experiences – Are your patients feeling it?
When was the last time you looked at your PATIENT EXPERIENCE while they are in your office? Look at it through the eyes 👀 of your patients as well as their families… who are watching and having a different customer experience. Is it a “WOW” experience or… is it just OK? Is your practice generating lots of FANS? How many […]