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You walk into the office and ask: ❓ “Did someone order the supplies?”❓ “Did we follow up with that parent?”❓ “Was the sterilizer testing done?”❓ “Did anyone call those overdue recall patients?”❓ “Did we ever get that equipment maintenance scheduled?” Sometimes the answer is yes. Sometimes you get the look that tells you it wasn’t. […]
Good employees don’t want to guess. They want to succeed! So, How Can You Help Good Employees Succeed? Instead of hoping they’ll “pick it up as they go,” create a practice environment where success is intentional. Here are a few ways to start: ✔️ Clearly Define Every Role Every team member should know exactly what is […]
Over the past several months, I’ve had the privilege of speaking with pediatric dentists and their teams in Philadelphia, Myrtle Beach, Orlando, and most recently at the American Academy of Pediatric Dentistry Annual Session in Las Vegas. One of my favorite parts of attending these meetings isn’t presenting. It’s listening. I enjoy meeting new pediatric […]
Last Friday in Philadelphia, I had the privilege of speaking on communication in the pediatric dental office. Not clinical technique.Not materials. Communication. After decades in practice, I have learned that communication skills in pediatric dentistry are often the difference between calm resolution and unnecessary conflict. Most conflicts in a pediatric dental office are preventable. They […]
Picture this: It’s Monday morning. You walk into the office and everything is already humming. The ops are set up, your staff is on time, the schedule is full (and booked out for months!), and there’s even a waiting list. The team is reviewing today’s patients, making sure they understand the needs of each child […]
We all get angry. But when stress runs high—like during the busy summer months in a pediatric dental office—those emotions can bubble over more quickly than we’d like. This quick quiz isn’t about judgment; it’s a tool to help you check in with yourself, recognize signs of rising frustration, and take small steps toward healthier […]
As a pediatric dentist, I know firsthand how busy our days can be. Between treating patients, communicating with parents, managing emergencies, and overseeing the team, the idea of onboarding a new hire often falls into the “just shadow someone and figure it out” category. But here’s the truth: sink-or-swim onboarding is costing your practice time, […]
There are some days when it feels impossible to get motivated. Yet in order to achieve your goals, motivation is essential. Without it, nothing is accomplished. Responsibilities and tasks pile up. Life becomes overwhelming. Motivation becomes even harder to find. However, with a few simple strategies you can motivate yourself every day. Here are […]
Pay, praise and promotions may have some effect on motivation levels in the workplace. But these three Ps pale in comparison to more personal factors, such as the Top 5 of the oft-cited research by Rewick and Lawler: job challenge, accomplishing something worthwhile, learning new things, developing skills and abilities, and autonomy. Take this […]
We have disposable contact lens, disposable cameras, disposable headphones on airplanes. Lest we add disposable employee appraisals to the list, we might want to consider ways to put more “value” into performance evaluations so that they become more like a roadmap for development than a shortcut to nowhere. Performance appraisals for all employees are […]