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Have you ever noticed how GOOD it feels to be really listened to? It’s impactful, particularly when the listening goes beyond just the words you’re speaking. That kind of artful listening conveys respect and value to the speaker, and promotes positive relationships of all kinds. And, like any art, it takes practice. According to widely […]
Joanna and Cyndi are sitting at a coffee shop. Joanna has just gone through a divorce and is telling her friend all about it. To a casual observer, it looks as if Cyndi is listening. But take a look at the thoughts running through Cyndi’s head: Really, people get divorced all the time; it’s time […]
In a world filled with constant conversation, embracing the idea of waiting before we speak can be a game-changer. I recently read a piece on the importance of “waiting to speak”,and as the holidays approach with gatherings of family, friends, and colleagues, I thought this concept was worth sharing. This approach is especially valuable not […]
The fallout from conversations gone wrong is not pretty: trust and intimacy suffer, while resentment and misunderstanding build. But it is possible to improve the way we handle our most difficult personal conversations. Our relationships need to nourish us, not deplete us. Consider the following: 1. Set […]
Left unchecked, anger can damage relationships, careers, even lives. Here are 10 simple ways to cool your anger before it gets out of control: Take several deep breaths. Breathe in calmness and then release anger as you breathe out. Do something physical. Take a walk, go to the gym or walk some stairs. […]
Pushy vs. Assertive. How Do You Tell the Difference? When you think of “pushy,” two unfortunate stereotypes likely come to mind: the salesman who obnoxiously pressures you to buy, and the aggressive woman who elbows out all other concerns until she gets what she wants. Although those are stereotypes, “pushy” does exist. We […]