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You walk into the office and ask: ❓ “Did someone order the supplies?”❓ “Did we follow up with that parent?”❓ “Was the sterilizer testing done?”❓ “Did anyone call those overdue recall patients?”❓ “Did we ever get that equipment maintenance scheduled?” Sometimes the answer is yes. Sometimes you get the look that tells you it wasn’t. […]
Good employees don’t want to guess. They want to succeed! So, How Can You Help Good Employees Succeed? Instead of hoping they’ll “pick it up as they go,” create a practice environment where success is intentional. Here are a few ways to start: ✔️ Clearly Define Every Role Every team member should know exactly what is […]
Last Friday in Philadelphia, I had the privilege of speaking on communication in the pediatric dental office. Not clinical technique.Not materials. Communication. After decades in practice, I have learned that communication skills in pediatric dentistry are often the difference between calm resolution and unnecessary conflict. Most conflicts in a pediatric dental office are preventable. They […]
Internal Marketing in a Pediatric Dental Practice: 7 Ways to Grow from Within In today’s competitive dental landscape, many offices focus heavily on attracting new patients. However, one of the most effective growth strategies is internal marketing in a pediatric dental practice — strengthening relationships with the families you already serve. When patients feel welcomed, […]
Picture this: It’s Monday morning. You walk into the office and everything is already humming. The ops are set up, your staff is on time, the schedule is full (and booked out for months!), and there’s even a waiting list. The team is reviewing today’s patients, making sure they understand the needs of each child […]
We all get angry. But when stress runs high—like during the busy summer months in a pediatric dental office—those emotions can bubble over more quickly than we’d like. This quick quiz isn’t about judgment; it’s a tool to help you check in with yourself, recognize signs of rising frustration, and take small steps toward healthier […]
As a pediatric dentist, I know firsthand how busy our days can be. Between treating patients, communicating with parents, managing emergencies, and overseeing the team, the idea of onboarding a new hire often falls into the “just shadow someone and figure it out” category. But here’s the truth: sink-or-swim onboarding is costing your practice time, […]
Have you ever noticed how GOOD it feels to be really listened to? It’s impactful, particularly when the listening goes beyond just the words you’re speaking. That kind of artful listening conveys respect and value to the speaker, and promotes positive relationships of all kinds. And, like any art, it takes practice. According to widely […]
Joanna and Cyndi are sitting at a coffee shop. Joanna has just gone through a divorce and is telling her friend all about it. To a casual observer, it looks as if Cyndi is listening. But take a look at the thoughts running through Cyndi’s head: Really, people get divorced all the time; it’s time […]
Whether you work with others, or alone, you may still suffer from the “Lone Ranger Syndrome”—that managerial malaise that causes folks to work excessively long, hard hours because only THEY know how to do something right. Whoa, Silver! There is a cure. Effective delegation is a learnable time management skill that can dramatically increase […]