Mastering Boring Conversations: The SLANT Approach

The holiday season often brings us together with family and friends, creating moments for lively conversations. However, not every discussion is a captivating one. Whether you find yourself stuck in a seemingly dull dialogue or need an exit strategy, mastering the art of conversation is a valuable skill. In this blog post, we’ll explore the […]

Top 10 Ways to Handle Difficult Conversations

  The fallout from conversations gone wrong is not pretty: trust and intimacy suffer, while resentment and misunderstanding build. But it is possible to improve the way we handle our most difficult personal conversations. Our relationships need to nourish us, not deplete us. Consider the following:                 1. Set […]

Seven Steps to Spring Cleaning Your Website

Website Annual Maintenance Tasks  by Christina Hills   By taking the time to update, optimize, and edit your website, you’ll attract more visitors, improve user experience, and boost your search engine rankings. Remember, visitors don’t spend a long time on your website. If there’s a broken link, missing image, slow speed, or any other issue, they’re […]

Getting the Lead Out!

This may blow your mind…or at least get you thinking differently!  I recently attended a College of Diplomates of the ABPD webinar given by our esteemed colleague Dr. Juan F. Yepes entitled “Yes, believe me, it is time to abandon the lead!!! He presented some very compelling information on why we need to get rid of the […]

THE YEAR OF CHECKLISTS: STREAMLINING YOUR PROCESSES IN 2023

After a fun, busy, and eventful holiday season, the new year has arrived, and we are ready to take on a new beginning and a fresh slate. I hope each of you enjoyed your time off of work (or school) and have embraced the holiday season with family, friends, and loved ones. It truly is […]

Natural GERD Remedies

It’s the season for barbecues, picnics and ballpark hotdogs. With these wonderful times spent with family and friends can come indigestion and heartburn – which may be diagnosed as GERD. Experiencing these symptoms sporadically is not usually a problem but when it becomes chronic many complications can occur.😞 I know we also see evidence of […]

Skills training Checklists – do you have any?

I recently saw a copy of the article sent out from the ADA about the shortage of staff and the difficulty finding them in most dental offices. I am sure some of you are feeling this same pinch. How are you evaluating new hires for their skills and determine their training needs? 👎☹ I have […]

“WOW” Experiences – Are your patients feeling it?

When was the last time you looked at your PATIENT EXPERIENCE while they are in your office? Look at it through the eyes 👀 of your patients as well as their families… who are watching and having a different customer experience. Is it a  “WOW” experience or… is it just OK? Is your practice generating lots of FANS?   How many […]

What is that Funky Smell?

The health and safety of everyone in your office is nothing to take lightly. But that goes for your team just as much as it goes for your patients! I can’t stress enough the importance of adhering to all CDC and government regulations that have been required for dental offices to remain open, but I also can’t […]

Is Your Online Presence Scaring Off New Patients?

online presence reputation

How good is the reputation of your pediatric dental practice? Do you compare well with nearby competitors? You might seem to be doing everything right, yet you’re still struggling to gain the 5-star reputation that you deserve. Before we learn how you can establish your legacy as the best children’s dentist in your area, take […]