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In today’s competitive dental landscape, it’s easy to feel pressure to constantly chase new patients. Offices invest time and money into advertising, promotions, and outreach—often while overlooking their greatest growth opportunity: 👉 The families already sitting in their chairs. Your current patients are your most valuable asset. When they feel welcomed, respected, and genuinely cared […]
How a simple lost tooth can become a powerful practice-building moment Every once in a while, a patient says something that stays with you. Recently, a little one in my practice told me with absolute delight that the Tooth Fairy had left $35 under their pillow. I raised an eyebrow at the dad, who laughed […]
Picture this: It’s Monday morning. You walk into the office and everything is already humming. The ops are set up, your staff is on time, the schedule is full (and booked out for months!), and there’s even a waiting list. The team is reviewing today’s patients, making sure they understand the needs of each child […]
Have you ever noticed how GOOD it feels to be really listened to? It’s impactful, particularly when the listening goes beyond just the words you’re speaking. That kind of artful listening conveys respect and value to the speaker, and promotes positive relationships of all kinds. And, like any art, it takes practice. According to widely […]
Whether you work with others, or alone, you may still suffer from the “Lone Ranger Syndrome”—that managerial malaise that causes folks to work excessively long, hard hours because only THEY know how to do something right. Whoa, Silver! There is a cure. Effective delegation is a learnable time management skill that can dramatically increase […]
“The arrival of a good clown into a village does more for its health than 20 asses laden with drugs,” observed Thomas Sydenham, a 17th century British physician, who may have been the first doctor to recommend laughter as the best medicine. Dental practice owners and managers today are increasingly acknowledging that laughter is good […]
I don’t know about you but January always makes me feel a little BLUE! 😩 The holidays are over and the weather in most places is rainy, snowy, cold, cloudy or just GREY! Your team and patients are feeling the same way… […]
Yay – the Holiday season has officially begun! 👏 I know this is the time of year that we all look forward to and it can also be very stressful! So much to do… planning dinner, invite friend and family, and so much more. While we are seeing Christmas decorations everywhere – this is really our […]
I am posting this a little early in that you might be able to use some of these ideas to prank your kids, grandkids, or anyone else you want! Here is a April joke: How do April flowers kiss? With their tu-lips! 🌷🌷 5 AWESOME April Fool’s Pranks 😜 Swap their favorite cereal Change out […]
When was the last time you looked at your PATIENT EXPERIENCE while they are in your office? Look at it through the eyes 👀 of your patients as well as their families… who are watching and having a different customer experience. Is it a “WOW” experience or… is it just OK? Is your practice generating lots of FANS? How many […]